Frequently Asked Questions
Booking & Rates
How far in advance should I book my transportation? We recommend booking as early as possible, especially if you are traveling during high season (December to April) or holiday periods. Last-minute bookings are welcome subject to vehicle availability.
What payment methods do you accept, and in what currency? We accept all major credit cards, Paypal and online payments. Prices are quoted in USD ($), but you can also pay in US Dollars or local Costa Rican Colones, in cash upon arrival.
Are taxes included in the quoted price? Yes, all base taxes, tolls, and fuel costs are included in your initial quote unless explicitly stated otherwise.
Is driver gratuity (tipping) included? Tipping is not included in the total rate and is entirely optional. However, if you enjoyed exceptional service from your driver, a standard tip of 10% to 15% is greatly appreciated in cash.
Airport Pickups & Delays
How will I find my driver at the airport? Once you clear customs and exit the terminal at Juan Santamaría (SJO) or Daniel Oduber Quirós (LIR) Airport, your driver or representative will be waiting outside holding a sign with your name and our company logo.
What happens if my flight is delayed or cancelled? Don't worry! We monitor incoming flights in real time using your flight details. If your flight is delayed, your driver will automatically adjust the pickup time at no extra charge. If your flight is cancelled, please contact us as soon as possible to reschedule.
During the Trip & Logistics
Can we make stops along the way? Private transfers: Yes, private services offer full flexibility. You can request quick stops for meals, bathroom breaks, grocery shopping, or taking photos along the route at no additional cost (extended waiting times for tours may incur a small hourly fee).
How much luggage can I bring? Each passenger is allowed 1 standard suitcase/duffel bag and 1 carry-on item. If you are bringing oversized luggage (surfboards, bikes, golf bags, or extra baggage), please inform us prior to your trip so we can assign an appropriately sized vehicle.
Do your drivers speak English? Yes, our drivers speak English and are knowledgeable about Costa Rica’s routes, wildlife, and popular tourist spots.
Do you provide child safety seats? Yes, safety is our top priority. We provide car seats and booster seats upon request. Please specify the age and approximate weight of your children when completing your booking.
Can you drop us off at an Airbnb or private vacation rental? Yes! For private transfers, we offer door-to-door service to hotels, resorts, Airbnbs, or private rentals anywhere in the country. (Tip: Sending us a Google Maps or Waze pin for private rentals helps ensure a seamless drop-off).
What destinations do your transportation services cover? Our land transportation services cover the entire territory of Costa Rica.
What the payment options are? - We accept major credit cards, PayPal, and cash payment.